Terms & Conditions for TGRP – Equestrian Materials
Effective Date: January 1, 2023
Welcome to TGRP LLC – Equestrian Materials. By purchasing our equestrian materials, visiting our website, or using our services, you agree to the following Terms & Conditions. Please read them carefully.
1. Products & Services
- We supply equestrian materials including but not limited to footing, sand, additives, and related products.
- Product descriptions, specifications, and availability may change without notice.
- While we strive for accuracy, we cannot guarantee that product images, weights, or specifications are error-free.
2. Quotes & Pricing
- All quotes are estimates only and subject to change based on final order details, freight requirements, and site conditions.
- Pricing does not include taxes, delivery fees, or additional services unless specifically stated.
- Quotes are valid for 30 days from the issue date unless otherwise noted.
3. Orders & Payment
- Orders are confirmed upon receipt of advanced payment or an approved purchase agreement.
- Payment methods accepted: ACH Wire Payment or Credit Card (All CC payments are subject to a 4% processing fee.)
- Late payments may incur fees or delay shipment.
4. Delivery & Freight
- Customers are responsible for providing accurate delivery addresses and site information.
- Trucks must be able to safely access and exit the property. If site restrictions are not disclosed, delivery may be refused, rescheduled, or redirected at the customer’s expense.
- Site restrictions include (but are not limited to): narrow/short driveways, low-hanging trees, weight/load limits, soft ground, or limited turnaround space.
- If a delivery cannot be completed safely, the driver may return the load at the customer’s expense.
5. Risk of Loss & Product Handling
- Title and risk of loss transfer to the customer upon delivery.
- Once delivered, it is the customer’s responsibility to properly store, handle,and maintain the materials.
- We are not responsible for damages caused by improper installation, maintenance, or use of products.
6. Returns & Refunds
- Due to the nature of bulk equestrian materials, all sales are final unless otherwise agreed in writing.
- Any approved returns are subject to restocking and freight fees.
7. Warranties & Liability
- Products are provided “as-is” without any express or implied warranties, including fitness for a particular purpose.
- We are not liable for damages, losses, or injuries resulting from the use of our materials, including but not limited to horse or rider performance, footing installation, or arena maintenance.
- Our liability is limited to the amount paid for the product or service.
8. Palletized & Specialized Freight
For palletized shipments (e.g., bagged materials, footing additives):
- Customers must disclose whether a loading dock or forklift is available.
- If driver assistance is required for offloading, this must be arranged in advance.
- Residential deliveries may incur additional fees.
9. Governing Law
These Terms are governed by the laws of North Carolina, without regard to conflict of law principles.
10. Contact Information
For questions regarding these Terms & Conditions, please contact:
TGRP LLC
10977 Heritage Green Drive
Cornelius, NC 28031
Email: tgrpllc@gmail.com
Phone: 704-310-6238